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Privacy policy

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1. Who is responsible for your data

The controller of the personal data described in this policy is:

ACCADA S.R.L.
IDNO 1026023052117
Registered office: str. Trandafirilor 15, ap. 132, MD-2038, Chișinău, Republic of Moldova
Email: daria@accada.io
Phone: +373 68 503 900

In this policy, “ACCADA” means ACCADA S.R.L.

This policy covers the website accada.io and any contact you have with ACCADA before you and ACCADA agree to work together. ACCADA processes personal data in accordance with Law No. 195/2024 on personal data protection of the Republic of Moldova and, for people in the European Union, with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

2. Cookies and tracking

The site sets no cookies and stores nothing in your browser. It has no newsletter, no advertising and no social media tracking pixels, and its only form is the booking calendar described in section 5. Its fonts, images and scripts are served from accada.io itself. While you use the site, your browser connects only to accada.io, hosted by Netlify (section 3), and to Cloudflare for the visit statistics (section 4).

3. Hosting and server logs

The site is hosted by Netlify, Inc. When your browser requests a page, Netlify’s servers record technical data about the request: your IP address, the date and time, the address requested, and the browser and operating system your browser reports. Netlify uses these logs to deliver the pages and to protect the site from abuse. Netlify also runs the site’s server for the booking calendar (section 5). It acts as ACCADA’s processor.

Legal basis: ACCADA’s legitimate interest in running a website that works and is secure (Article 6(1)⁠(f) GDPR).

4. Visit statistics

ACCADA counts visits with Cloudflare Web Analytics, a service of Cloudflare, Inc. It sets no cookies, stores nothing in your browser, does not identify individual visitors and does not follow you across other websites. To count a visit, your browser sends Cloudflare the address of the page, the page you came from, the type of browser and device, and how long the page took to load. Cloudflare receives your IP address in the process but does not use it to build profiles of visitors. ACCADA sees only totals, such as the number of visits to each page and the countries the visits come from. Cloudflare acts as ACCADA’s processor.

Legal basis: ACCADA’s legitimate interest in knowing how many people read the site and which pages they find useful (Article 6(1)⁠(f) GDPR).

5. Booking a call

The booking calendar on the home page is part of the site. To show the free times, the site’s server requests them from Calendly LLC. Your browser connects only to accada.io, so Calendly receives nothing about your visit and sets no cookies in your browser.

When you book a call, the site’s server sends Calendly your name and email address, your answers to the questions in the form, such as the address of your website or store, the time you choose and your time zone. Calendly records the booking in ACCADA’s Calendly account, adds the call to ACCADA’s Google calendar with a link to the call in Google Meet, and emails you the confirmation, the invitation and any reminders. Calendly processes this data on ACCADA’s behalf; Google processes it under its own terms and privacy policy. ACCADA uses it only to hold and prepare the call. To protect the calendar from abuse, the server keeps a count of booking attempts from each IP address for ten minutes, in memory only.

Legal basis: steps taken at your request before entering into a contract (Article 6(1)⁠(b) GDPR); for the count of booking attempts, ACCADA’s legitimate interest in protecting the calendar from abuse (Article 6(1)⁠(f) GDPR). Your name, your email address and your answers to the questions not marked as optional are needed to book the call; without them, ACCADA cannot hold it.

6. Email, phone and WhatsApp

If you write to ACCADA, call or message it on WhatsApp, ACCADA receives your email address or phone number and what you write or say. ACCADA uses this to reply and, if you decide to work with ACCADA, to prepare and perform the contract. ACCADA’s email is provided by Zoho and hosted in Zoho’s data centres in the European Union. Messages sent on WhatsApp also pass through WhatsApp, a Meta company, which processes them under its own terms.

Legal basis: steps taken at your request before entering into a contract, or the performance of that contract (Article 6(1)⁠(b) GDPR); for any other message, ACCADA’s legitimate interest in answering the messages it receives (Article 6(1)⁠(f) GDPR).

7. Data of clients

When you become a client and give ACCADA access to your shop, advertising or analytics accounts for the work, the data in them is processed under your contract with ACCADA and its data processing terms, not under this policy. In that work, ACCADA acts as your processor.

8. Who receives your data

ACCADA does not sell personal data, does not use it for advertising and makes no decisions about you by automated means, including profiling. Within ACCADA, personal data is available only to the people who need it for their work, and they are bound by confidentiality. Outside ACCADA, it reaches only:

  • the providers named in sections 3 to 6 (Netlify, Cloudflare, Calendly and Zoho), which process it on ACCADA’s behalf;
  • Google, which holds ACCADA’s calendar and provides the video calls (section 5) under its own terms;
  • WhatsApp, a Meta company, if you message ACCADA there (section 6), under its own terms;
  • ACCADA’s bank, for payments under a contract;
  • professional advisers bound by confidentiality, such as an accountant or a lawyer, where this is needed for accounting, for a contract or for a legal claim;
  • public authorities, where the law requires it.

9. Transfers outside the European Union

ACCADA is established in the Republic of Moldova, outside the European Union, and processes the data you send it there. Netlify, Cloudflare, Calendly and Google are based in the United States and may process data there, and WhatsApp may transfer messages to Meta in the United States. These transfers take place under the safeguards that the GDPR and Moldovan law require, such as the EU-US Data Privacy Framework, where the provider is certified under it, and the standard contractual clauses approved by the European Commission. Zoho keeps ACCADA’s email in the European Union.

10. How long data is kept

  • Booking details and correspondence: up to 12 months after your last contact with ACCADA, unless you become a client.
  • Contracts, invoices and the correspondence that belongs to them: for the period that accounting and tax law requires, currently six years.
  • The count of booking attempts from an IP address: ten minutes.
  • Server logs and visit statistics: for the periods that Netlify and Cloudflare set in their own policies.

After these periods, the data is deleted or anonymised.

11. Your rights

In relation to your personal data, you have the right:

  • to be informed about how it is processed and to access it;
  • to have inaccurate data corrected and incomplete data completed;
  • to have your data erased where there is no longer a reason to keep it;
  • to ask ACCADA to restrict the processing;
  • to object at any time to processing based on ACCADA’s legitimate interest;
  • to receive the data you gave ACCADA in a structured format that is commonly used and machine-readable, and to have it passed to another controller;
  • to lodge a complaint with the National Centre for Personal Data Protection of the Republic of Moldova or, in the European Union, with the data protection authority of the country where you live or work or where you believe your rights were infringed.

To exercise any of these rights, write to daria@accada.io. Exercising them is free of charge. ACCADA replies within one month of receiving your request. Where a request is complex, this period can be extended by two further months; ACCADA will then tell you so within the first month, with the reasons. ACCADA may ask for further information only where it is needed to confirm that the request comes from you.

The site links to the LinkedIn profile of ACCADA’s founder, to a WhatsApp chat with ACCADA and to calendly.com, and Calendly’s emails link to its own pages for changing or cancelling a booking. If you follow such a link, the privacy policy of the other website applies.

13. Changes to this policy

ACCADA updates this policy when the site, the services it uses or the law changes. The version in force is always the one published on this page, with the date of its last update at the top.